Privacy

PRIVACY POLICY OF https://hoteltheartist.com/

Website Owner Information:

Company Name: THE ARTIST BILBAO SL
Tax ID (NIF): B95624789
Domain: https://hoteltheartist.com/
Postal Address: ALAMEDA MAZARREDO, 61, 48009 BILBAO (BIZKAIA)
Email Address: a.lopez@hoteltheartist.com
Phone Number: 660034481
Registration Number / Additional Information:

Data Protection

In accordance with the applicable data protection regulations, we inform you that your data will be incorporated into the processing system owned by THE ARTIST BILBAO SL, with Tax ID (NIF) B95624789 and registered office at ALAMEDA MAZARREDO, 61, 48009 BILBAO (BIZKAIA). Below, we provide details of the data processing activities carried out:

Data Processing Activities

Online Service Contract Management

Purpose: Collection, registration, and processing of website user data to ensure proper service provision.
Retention Period: Copies of documents will be kept until the expiration of legal actions for possible liability claims.
Legal Basis: Execution of the contract.
Data Categories:
- Basic data: Name and surname, Tax ID (NIF), Email address, Financial or insurance data.
Data Transfers: Data may be shared with public authorities or regulatory bodies as necessary to comply with applicable legal obligations. The legal basis for such transfers is compliance with the law.

Online Booking Management

Purpose: Registration and management of online accommodation reservations.
Retention Period: 3 years (Order INT/1922/2003, of July 3, on guest registration books and check-in records in hospitality establishments and similar).
Legal Basis: Consent of the data subject.
Data Categories:
- Basic data: Name and surname, Phone number, Tax ID (NIF), Email address, Financial or insurance data.
- Sensitive data: Data related to minors.
Data Transfers: Data may be shared with the Tax Agency, Banks and Financial Institutions, Security Forces, and other competent authorities as necessary to comply with administrative and security regulations. The legal basis for such transfers is compliance with the law.

User Registration

Purpose: Collection, registration, and processing of data for user account creation.
Retention Period: Until consent is withdrawn, unless otherwise required by law.
Legal Basis: Consent of the data subject.
Data Categories:
- Basic data: Name and surname, Phone number, Tax ID (NIF), Postal address, Email address.

Website Contact Form (Commercial Actions)

Purpose: Collection, registration, and processing of data to handle inquiries and/or requests, as well as for advertising and commercial prospecting purposes.
Retention Period: Until consent is withdrawn, unless otherwise required by law.
Legal Basis: Consent of the data subject.
Data Categories:
- Basic data: Name and surname, Email address.

Newsletter Subscription

Purpose: Management of newsletter subscriptions and sending relevant communications.
Retention Period: Until consent is withdrawn.
Legal Basis: Consent of the data subject.
Data Categories:
- Basic data: Name and surname, Email address.

Cookie Installation

Purpose: Management and installation of cookies.
Retention Period: Until consent is withdrawn.
Legal Basis: Consent of the data subject.
Data Categories:
- Basic data: Email address, IP address.

Website User Management

Purpose: Collection, registration, and processing of user data.
Retention Period: Until consent is withdrawn, unless otherwise required by law.
Legal Basis: Consent of the data subject.
Data Categories:
- Basic data: Name and surname, Email address.

Website Contact Form (General Inquiries)

Purpose: To address inquiries and/or requests.
Retention Period: Until consent is withdrawn.
Legal Basis: Consent of the data subject.
Data Categories:
- Basic data: Name and surname, Email address, IP address.

Rights of Data Subjects

THE ARTIST BILBAO SL informs users that they may exercise their rights regarding personal data processing as follows:

Rights

Right of Access: The right to confirm whether personal data is being processed and, if so, obtain specific details regarding the processing (purposes, legal basis, retention periods, transfers, data source, etc.).
Right to Rectification: The right to request modification of inaccurate or incomplete data. Regarding website content, this applies only to data under the website’s control, such as removing posted comments, images, or content containing personal data.
Right to Restriction of Processing: The right to request limitations on data processing under certain conditions.
Right to Erasure: The right to request the deletion of personal data, except in cases where legal obligations require retention (e.g., freedom of expression, compliance obligations, legal claims, etc.).
Right to Data Portability: The right to receive personal data in a structured, commonly used, and machine-readable format and transmit it to another controller, where processing is based on consent or contract execution and carried out by automated means.
Right to Object: The right to object to personal data processing based on legitimate interest, public interest, or direct marketing purposes.
Right Not to Be Subject to Automated Decision-Making, Including Profiling: If processing is not necessary for contract performance, authorized by EU or national law, or based on consent, users have the right not to be subject to a decision based solely on automated processing that produces legal effects or significantly affects them.
Right to Withdraw Consent: For any processing based on consent, users have the right to withdraw it at any time, free of charge.

How to Exercise Data Protection Rights

To exercise any of the aforementioned rights, users must:

Send a written request to ALAMEDA MAZARREDO, 61, 48009 BILBAO (BIZKAIA) (Attention: THE ARTIST BILBAO SL) or via email to a.lopez@hoteltheartist.com.
Include the following in the request:
- Proof of identity (if necessary, additional information such as ID number, a copy of the ID, provided email, etc., may be requested).
- Authorization, if the request is made by a legal or voluntary representative.
- Clear indication of the right(s) being exercised. If unspecified, a response will be provided regarding all personal data processing activities. Requests cannot be processed via phone; they must be in writing.
- A postal or email address for communication.
- Any supporting documents for the request.
- A method that ensures confirmation of request submission and receipt.

Additionally, users have the right to file a complaint with the Spanish Data Protection Agency if they believe that their data protection rights have been violated.

Security Measures

THE ARTIST BILBAO SL is committed to implementing necessary technical and organizational measures, in line with the risk levels associated with its data processing activities, to ensure data integrity, confidentiality, and availability.

Last Updated: December 18, 2024

SOCIAL MEDIA PRIVACY POLICY

SOCIAL MEDIA PRIVACY POLICY – https://hoteltheartist.com/

In accordance with the applicable personal data protection regulations and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), THE ARTIST BILBAO SL informs users that it has created a profile on the social networks Facebook and Instagram, with the primary purpose of promoting its products and services.

Company Information:

Company Name: THE ARTIST BILBAO SL
Tax ID (NIF): B95624789
Address: ALAMEDA MAZARREDO, 61, 48009 BILBAO (BIZKAIA)
Email: lopez@hoteltheartist.com

The user has a profile on the same social network and has decided to follow or join the page created by THE ARTIST BILBAO SL, thus showing interest in the published information. By joining our page, the user consents to the processing of any personal data that appears on their profile.

The user can access the privacy policies of the respective social network at any time and configure their profile settings to ensure their privacy.

THE ARTIST BILBAO SL has access to and processes only the public information of the user, particularly their contact name. These data are only used within the social network itself and are not incorporated into any external processing system.

Rights of Data Subjects

Regarding the rights of access, rectification, restriction of processing, deletion, portability, and objection to data processing, which you can exercise in accordance with the General Data Protection Regulation (GDPR), the following considerations apply:

Right of Access: The right to obtain information about your specific personal data, the processing performed, and available details regarding their origin and any disclosures made or planned.
Right to Rectification: The right to request modifications to inaccurate or incomplete data. This applies only to data under THE ARTIST BILBAO SL’s control, such as removing comments, images, or web content that contain personal data.
Right to Restriction of Processing: The right to limit the originally intended purposes of data processing.
Right to Erasure: The right to have personal data deleted, except when retention is required by GDPR or other applicable regulations.
Right to Data Portability: The right to receive the personal data provided by the user in a structured, commonly used, and machine-readable format, and to transmit them to another data controller.
Right to Object: The right to prevent or stop the processing of personal data by THE ARTIST BILBAO SL.

Actions by THE ARTIST BILBAO SL

THE ARTIST BILBAO SL may carry out the following activities within the social network:

Access the user’s public information.
Publish on the user’s profile any information already shared on the official page of THE ARTIST BILBAO SL.
Send private and individual messages through the network’s communication channels.
Share status updates from the company’s page on the user’s profile.

Users can always control their connections, remove content they no longer wish to see, and restrict who they share their connections with by adjusting their privacy settings.

User Publications

Once a user has joined the page of THE ARTIST BILBAO SL, they can post comments, links, images, photographs, or other multimedia content supported by the social network. The user must always be the rightful owner of the content or have the necessary authorizations from third parties.

It is expressly prohibited to post any content, including text, graphics, photographs, videos, etc., that is offensive, unethical, inappropriate, or violates intellectual or industrial property rights, privacy rights, or any applicable law. In such cases, THE ARTIST BILBAO SL reserves the right to immediately remove the content and, if necessary, block the user permanently.

THE ARTIST BILBAO SL is not responsible for content freely posted by users.

Users should be aware that their publications will be visible to other users, making them fully responsible for their privacy.

Images published on the official page will not be stored in any data processing system by THE ARTIST BILBAO SL, but they will remain on the social network.

Contests and Promotions

THE ARTIST BILBAO SL reserves the right to organize contests and promotions that users following the page can participate in. The specific terms and conditions of each contest or promotion will be published within the social network when applicable.

All such activities will comply with LSSI-CE and any other relevant regulations.

The social network does not sponsor, endorse, or administer any of our promotions and is not associated with them in any way.

Advertising

THE ARTIST BILBAO SL will use social networks to advertise its products and services. If the company decides to use user contact data for direct marketing actions, it will always do so in compliance with data protection regulations and LSSI-CE.

Recommending THE ARTIST BILBAO SL’s page to other users so they can also benefit from promotions or stay informed about activities will not be considered advertising.

For more details, users can review the privacy policies of the respective social networks:

Facebook: https://es-es.facebook.com/privacy/explanation
Instagram: http://instagram.com/about/legal/privacy/

Last Updated: December 18, 2024

LEGAL NOTICE

LEGAL NOTICE OF https://hoteltheartist.com/

Introduction

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), THE ARTIST BILBAO SL informs you that it is the owner of this website. In accordance with Article 10 of the aforementioned law, THE ARTIST BILBAO SL provides the following information:

Company Name: THE ARTIST BILBAO SL
Tax ID (NIF): B95624789
Website: https://hoteltheartist.com
Postal Address: ALAMEDA MAZARREDO, 61, 48009 BILBAO (BIZKAIA)
Email Address: a.lopez@hoteltheartist.com
Phone Number: 660034481

User Responsibilities

Accessing, browsing, and using the THE ARTIST BILBAO SL website grants the user status. The user is responsible for the proper use of the website, including:

Providing truthful and lawful information in the forms provided by THE ARTIST BILBAO SL to access certain content or services.
Using information, services, and data appropriately, avoiding actions that contradict these terms, the law, moral standards, public order, or that could damage third-party rights or the website’s functionality.

Links Policy & Disclaimer

THE ARTIST BILBAO SL is not responsible for the content of external websites accessed through links provided on its website, unless it has actual knowledge that such content is illegal or infringes the rights of third parties. If such awareness exists, THE ARTIST BILBAO SL will act diligently to remove or disable the link.

Additionally, THE ARTIST BILBAO SL has taken necessary measures to prevent harm to website users from browsing experiences. However, THE ARTIST BILBAO SL is not responsible for any potential damages caused by Internet navigation.

Modifications

THE ARTIST BILBAO SL reserves the right to modify, update, or delete any information on the website without prior notice. Changes can include content modifications, layout changes, and pricing updates when applicable.

Intellectual and Industrial Property

THE ARTIST BILBAO SL, either as the owner or an assignee, holds all intellectual and industrial property rights of this website, including but not limited to:

Images, sound, video, software, and text.
Trademarks, logos, color schemes, layout, and design.
Necessary computer programs for website functionality.

Any reproduction, distribution, or public communication of website content for commercial purposes without express authorization is strictly prohibited.

Users may view, print, copy, and store website content exclusively for personal, non-commercial use.

SSL Certificate

The SSL (Secure Sockets Layer) Certificate ensures authentication, privacy, and security in the exchange of information between THE ARTIST BILBAO SL and users.

The website uses SSL encryption to establish secure connections and encode all data exchanged between users and the server.

Legal Actions & Jurisdiction

If a user wishes to file a complaint, they may do so by contacting a.lopez@hoteltheartist.com. Additionally, THE ARTIST BILBAO SL provides official complaint forms for consumers.

Disputes between users and THE ARTIST BILBAO SL will be governed by Spanish law. In the event of a legal dispute, parties may resort to arbitration or proceed through regular courts, following jurisdictional regulations.

For online dispute resolution, users may access the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/

Last updated: December 18, 2024

GENERAL TERMS AND CONDITIONS OF CONTRACT

Pre-Contractual Information

The website https://hoteltheartist.com is owned by THE ARTIST BILBAO SL, with NIF B95624789, and its registered office at ALAMEDA MAZARREDO, 61, 48009 BILBAO (BIZKAIA).

These General Terms and Conditions regulate the contractual relationship between THE ARTIST BILBAO SL and the user, in compliance with Spanish consumer protection laws.

THE ARTIST BILBAO SL reserves the right to modify these terms at any time. Updates will be published on the website and will be effective immediately upon publication.

The website offers online reservations, gift vouchers, and experiences.

User Registration & Data Protection

Users must register on the website to make a purchase. Personal data provided during registration will be processed following the General Data Protection Regulation (GDPR).

Users can exercise their rights of access, rectification, limitation, erasure, portability, and objection to personal data processing by contacting:

📩 Email: a.lopez@hoteltheartist.com

Additionally, users may submit a complaint to the Spanish Data Protection Agency.

Pricing & Payment

Prices for services are listed in euros (€) and include VAT (Value Added Tax) unless otherwise specified.

Accepted payment methods:

VISA or MASTERCARD Credit Cards
Transactions are secured through SSL encryption.

If an unauthorized charge is detected, users may request a refund. Fraudulent refund claims may result in legal consequences.

Service Execution & Cancellation Policy

Gift vouchers are redeemable from the day after purchase and remain valid for one year.
Cancellations are non-refundable unless justified.
No-shows without prior notice will result in full charge of the booking amount.

GENERAL BOOKING TERMS AND CONDITIONS

Reservation Process

Booking through THE ARTIST BILBAO SL’s website implies full acceptance of these General Conditions, alongside any applicable consumer laws.

After booking, users will receive a confirmation email, which serves as proof of the transaction.

Availability & Pricing

All reservation prices are displayed in euros (€) and include applicable taxes (VAT, IGIC, or IPSI if relevant).

The availability of services may vary based on customer demand. If a reservation is unavailable at the time of request, users will receive email notification.

Payment Terms

Full payment at the time of booking is required.
Credit card details are necessary to confirm a reservation.

Right of Withdrawal

According to Spanish consumer laws, users do not have a right to withdraw from contracts involving personalized services or services that begin immediately upon execution.

Claims & Dispute Resolution

Users wishing to submit a claim should contact:
📩 Email: a.lopez@hoteltheartist.com
📍 Postal Address: ALAMEDA MAZARREDO, 61, 48009 BILBAO (BIZKAIA)

Consumers may also use the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr

Governing Law & Jurisdiction

All contractual relationships shall be governed by Spanish law.

Legal disputes will be resolved through Spanish courts or alternative dispute resolution methods, as appropriate.

Last updated: December 18, 2024