Directory
Welcome to the digital directory of The Artist Hotel Bilbao. This space is designed so that you can easily access all relevant information during your stay: from hotel services to recommendations and important protocols. Select the section you wish to consult and you will be directed directly to the corresponding content.
COMMUNICATIONS
WIFI
Free Internet connection:
The Artist Hotel
theartistbilbao
TELEPHONE
Reception 9
Room Service 100
Breakfast 151
The Gallery 152
Sixty One Lobby Bar 153
Olio 154
Wellness by Henao Clinic 155
Calls between rooms:
Dial the room number.
External calls:
National: 0 + Phone number
International: 0 + 00 + Country code + Phone number
GASTRONOMY
BREAKFAST
The privilege of having breakfast with the best views of the city. Impeccable table service accompanied by the finest products.
If you would like breakfast in your room, please refer to the order form available in your room.
- Opening hours:Monday to Friday from 07.00h to 11.00h
Saturdays, Sundays and public holidays from 07.00h to 12.00h
- Location: 7th floor
SIXTY-ONE LOBBY BAR
London or New York can be felt in our Lobby Bar, a cosmopolitan and elegant atmosphere where you can enjoy a cocktail or a snack.
On the second Thursday of each month at 19:30 there is a free live jazz concert.
- Opening hours: Monday to Sunday from 17.00h to 01.00h
- Location: Ground Floor
THE GALLERY
Urban cuisine with the finest products and an exquisite bistro menu under the watchful eye of Jeff Koons’ “Puppy”. Enjoy a continental breakfast, our pintxos, and a carefully curated lunch and dinner menu.
- Opening hours: Monday to Sunday from 08.00h to 00.00h
- Kitchen: From 13.00h to 15.30h and from 17.00h to 23.00h
- Location: Ground Floor
OLIO
Our restaurant offers a product-focused cuisine where traditional flavors take center stage in an intimate and sophisticated setting.
- Opening hours: Tuesday to Saturday from 20.00h to 22.30h
- Location: Ground Floor
TERRACE
“The Terrace” of Bilbao, a must-visit. Stunning 180º panoramic views of our privileged architectural surroundings. Ideal for enjoying delicious cocktails.
- Opening hours: From 12.00h to 22.00h, open only during the summer months (for more information, please ask at reception).
- Location: 7th floor
FACILITIES
WELLNESS BY HENAO WELLNESS CLINIC
Dedicated to relaxation and well-being, we offer massages and health and beauty treatments. A professional service provided by top therapists using natural products tailored to each need.
- Opening hours: Monday to Sunday from 08.00h to 21.00h
- Location: 1st floor
CUSTOMER SERVICE
PUBLIC RELATIONS AND CONCIERGE
The Public Relations and Concierge service will assist you in making your experience truly memorable. Our experts will advise you on the best restaurants, shows, and transport options to help you discover every corner of the city and its surroundings. They will also make reservations for the Wellness service.
WAKE-UP CALL
If you require a wake-up call, please request it from reception by dialing number 9.
VALET PARKING SERVICE
We offer a valet service. If you wish to use our parking, please hand your car key to reception and we will take care of parking your vehicle and keeping the key safe. Guest access to the parking area is not permitted.
Hotel Management is not responsible for any items left inside the vehicle.
YOUR ROOM
LIGHTING
For your convenience, you will find a black “MASTER” switch above the bedside tables, which turns all the lights in your room on or off simultaneously. Please note that once turned off, you will need to press it again if you wish to turn any light back on.
CONNECTIONS
All rooms are equipped with a USB connector to charge your devices, as well as an HDMI connection so you can play your multimedia content directly on the television. If needed, we have connectors available for your device; for more information, please contact reception.
MINIBAR
If you would like any additional items, please request them by calling reception.
We kindly ask you to hand in the list of consumed items at reception upon check-out, which you will find on top of the minibar.
TELEVISION
How to select the second audio language
SAFE
To set up the safe, please follow these instructions:
• Press RESET
• Enter a 4-digit code
• Repeat the 4-digit code (confirmation)
To open and close
enter the 4-digit code
If you wish to change the code
start again from step 1
AIR CONDITIONING
To operate the system, it is essential that your windows are completely closed.
Red Heating
Blue Air conditioning
Dial Temperature
HOUSEKEEPING
TURNDOWN SERVICE
We offer turndown service between 18:00 and 21:00. If you would like the service at a specific time to respect your rest, please inform reception.
AMENITIES
For your comfort, you will find a carefully selected range of amenities. If you need any additional items, please dial 9 and we will provide them immediately.
SHOE SHINE SERVICE
If you would like your shoes polished, please contact reception before midnight and they will be returned early in the morning.
BABYSITTING
If you require babysitting services, we offer a reliable and reputable service. A minimum of two hours is required to make a reservation. Please request it at reception.
LAUNDRY
We offer laundry and ironing services. You will find the laundry bag and price list in your wardrobe.
Washing and ironing of delicate garments is carried out at the client’s own risk. For dry cleaning or any other inquiries, please contact reception.
Opening hours
– Regular laundry: Monday to Sunday
– Dry cleaning: Monday to Friday
If you require same-day laundry service, please request it by calling reception before 10:00 h and it will be delivered before 20:00 h; otherwise, your clothes will be delivered the next day.
Express service: A 50% surcharge will be applied to the rate.
IN CASE OF FIRE
Locate the nearest emergency exit on the floor plan.
It is advisable that when you enter your room, you check both the floor plan and the corridor to see where the exits and fire alarms are located.
WHAT TO DO IN CASE OF FIRE?
If it occurs in your room, notify reception immediately. Then leave the room, closing the door behind you to prevent smoke and fire from spreading into the corridor.
If the fire occurs in other areas of the hotel, try to remain calm and do the following:
• Take your room key card in case you need to return to your room.
• If there is smoke in the corridor when you leave, crouch down to the floor and crawl towards the emergency exit. NEVER USE THE ELEVATOR.
• If there are flames between you and the emergency exit, first make sure there is another exit. If not, return to your room and close the door to prevent smoke and flames from entering. Place a wet towel in the gap under the door.
• Open the window as much as possible to ventilate the room and signal outside by hanging a sheet from it, but do not attempt to climb down using it.
• Fill the bathtub with water, as you may need it at some point, and always keep wet towels within reach.
• Follow the instructions of the hotel staff at all times.
Remember that in fires, most injuries are caused by smoke or gas inhalation. Therefore, it is important to remain as calm as possible and follow these recommendations.